Introduction
Total ETO is a software platform built specifically for engineer-to-order (ETO) manufacturers. It is delivered as a fully managed, cloud-based service. Your team uses the software while we manage the underlying infrastructure, security, backups, monitoring, and platform maintenance.
- Customer environments are hosted entirely within Microsoft Azure.
- Customer environments are isolated from one another.
- Production environments target 99.9% uptime.
- Backups and recovery processes are automated and monitored continuously.
- Data is encrypted both in transit and at rest.
- Administrative access is tightly controlled, time-limited, and logged.
- Monitoring and incident response processes operate 24/7 for production systems.
- Infrastructure changes are performed through controlled deployment pipelines rather than manual server configuration.
Hosted Cloud Solution
Total ETO Managed Cloud delivers the Total ETO application as a fully managed service. Each customer receives their own application instance and dedicated database, accessed securely through a web browser at their own site address.
Our team manages the servers, networking, security, backups, monitoring, and application updates behind the service, so your team can focus on using the software.
Customers with specific isolation or compliance requirements can be hosted on dedicated infrastructure.
Jump to the Attachments section at the end of this guide to download the full details of the hosted solution. The PDF provides an overview of how the Managed Cloud Service is hosted, operated, and secured.
- Where Your Data Lives
- Availability & Uptime
- Backups & Recovery
- How We Protect Your Data
- Administrative Access & Privileged Operations
- Monitoring & Incident Response
- System Maintenance & Change Management
- Customer Responsibilities
- Support & Contact Information